If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.īypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings. Turn on your device and attempt to stream again. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on. Plug your device directly into your modem using an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router.
